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First Convenience Bank Complaint - They love to charge fees for no reason!
First Convenience Bank Complaint

First Convenience Bank Complaint

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They love to charge fees for no reason!


I have had the worst experience with them than I have with any other bank! First, when I signed up, they said that if I ever had any problem to go to the bank and the tellers can help. When I problem occurred I went in and they can no longer help me that I have to some 800 number, which I did and they couldn't help eithe they were so rude. The issue was, I went to put gas in my car. I had $50 in my account. I wanted to put $20 and my card was declined. The bank then charged me $3 fee for the decline. I got cash out of an ATM and put gas. I then went into the bank to see why my card was declined and for them to refund my $3 that they charged for decling my card when I obviously had money in it. The people at the branch said that they were no longer allowed to refund the fees since it has been over abused. This was the first time I had ever asked or went in for a refund or anything like this. They told me to call a 1-800 where they were so rude. They had to conduct an investigation.. For $3 really!!!! I had such a headache with them I asked them to give me their corporate office number. They denied. I closed my accounts. Would not recommend them to anybody not even my worst enemy..that's how bad it was. FYI never got refund!!!!


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