First Convenience Bank Complaint

First Convenience Bank Complaint

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OVERDRAFT AN EMPLOYEE


First Inconvenient Bank I'm an EMPLOYEE! I deposited my husbands check into our joint acct on September 5th 2014 and had them memo post it so it would be available ASAP .. As soon as I got home my husband transferred it over to his solo acct. The check was showing on both accts so I called my branch and one of my co workers told me she fixed it and put it into the joint so we used the joint acct and the next day I wake up and check my acct .. BOOM! $150 negative so I go into the branch & the "ASSISTANT MANAGER" JOSH tells me he does not have the authority to fix it and would have to submit it to the MANAGER .. well I have gone SIX times since the 5th and they always proceed to tell me that they haven't heard anything from the manager but that they will call me back the same day and they take down my number EVERY TIME .. HELLO YOU SHOULD HAVE MY NUMBER I'M AN EMPLOYEE! Not to mention that they took money from my husbands acct to set off the neg balance in our joint acct! Well today I've had enough I'm going to speak to the manager DIRECTLY & WE'RE CLOSING ALL 4 accts with substantial amount of money & I quit and have a new job with NAVY FEDERAL who I have also been with for 5 YEARS and never had a problem with .. EVER! STAY AWAY FROM THIS BANK AS AN EMPLOYEE I AM AWARE OF THE TERRIBLE CUSTOMER SERVICE THAT THE OTHER BANKERS PROVIDE .. THEY KEEP THE PHONES BUSY SO YOU ARE FORCED TO TALK TO CUST SERVICE (CALL CENTER) WE ARE INSTRUCTED TO NEVER REFUND $35 OF ANY FEE ONLY $17.50.


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