First Convenience Bank Consumer Complaints All Reviews

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First Convenience Bank Reviews

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  • Liars & Scams!



    I have been banking with them for 4 years and it was my very first bank out of high school. I was doing well with them until I decided to start using another bank. It seemed that once I stopped using this bank as much due to the fact that I was slowly transitioning to the new bank I started getting OD fees and when I would deposit my card wouldn't work! I call customer service about getting a new card and for them my security questions were not answered correctly! So now I have to go to the store and give them the "correct" information! This is just too much for a small error... More...
    (Credit Cards, Finance, Banks)
    Elirdz93's Picture   Elirdz93    0 Comments   Comments
  • SCAMMERS



    On 04/18/2015 went to FCB to deposit a check for $1500 $150 cash, employee at branch made a mistake and added cash with check. Manager at Branch noticed error and tried to cancel and re-run transaction twice at that point made my account go into $-814.xx. 04/19/2015 went into make a purchase at store, card got declined THREE times total embarrassment and humiliation for me. Called customer service for FCB got hung up twice third time spoke with a rep which was giving me wrong information and could not explain OD when given balances and dates of transactions, requested to speak to a... More...
    (Credit Cards, Finance, Banks)
    Melissa1989's Picture   Melissa1989    0 Comments   Comments
  • They love to charge fees for no reason!



    I have had the worst experience with them than I have with any other bank! First, when I signed up, they said that if I ever had any problem to go to the bank and the tellers can help. When I problem occurred I went in and they can no longer help me that I have to some 800 number, which I did and they couldn't help eithe they were so rude. The issue was, I went to put gas in my car. I had $50 in my account. I wanted to put $20 and my card was declined. The bank then charged me $3 fee for the decline. I got cash out of an ATM and put gas. I then went into the bank to see why my card was... More...
    (Credit Cards, Finance, Banks)
    Judyashby14's Picture   Judyashby14    0 Comments   Comments
  • Missing FUNDS !!!!!



    I deposited $1200 into my account, the teller said wait 5 mins and then I will be available. I waited five mins and then checked my account via the txt message service they offer, the money was there and available. So I paid a few bills and woke up this morning to see my account NEGATIVE $380.00 I call thinking it will be an easy fix but noooo, no one can help me they just keep telling me it is still pending, I ask how can this be when I have a txt message proving that the $1200 was deposited... no response they tell me I have to go into my bank and ask them. Well I am at work and... More...
    (Credit Cards, Finance, Banks)
    TNeely's Picture   TNeely    1 Comments   Comments
  • Scam !!!



    DO NOT use this bank !!!! I deposited $1200 dollars, they told me to give iut 5 mins and then it would be available. I waited 5 mins and then checked my account via online services and txt message updates. They both showed the money to be available. So I go about my business and pay a few bills, only to find out this morning that I am negative $380.00. I called to find out what had happened and no one can provide me with any answers other than it is still pending, then I ask well I checked before I made any purchases and it was in there. Not to mention they are now charging me $80.00 in... More...
    (Credit Cards, Finance, Banks)
  • OVERDRAFT AN EMPLOYEE



    First Inconvenient Bank I'm an EMPLOYEE! I deposited my husbands check into our joint acct on September 5th 2014 and had them memo post it so it would be available ASAP .. As soon as I got home my husband transferred it over to his solo acct. The check was showing on both accts so I called my branch and one of my co workers told me she fixed it and put it into the joint so we used the joint acct and the next day I wake up and check my acct .. BOOM! $150 negative so I go into the branch & the "ASSISTANT MANAGER" JOSH tells me he does not have the authority to fix it and... More...
    (Credit Cards, Finance, Banks)
  • Worst bank ever!!!



    This is the worst bank one could choose to bank with. The policies and overdraft fees are beyond redicoulous. I wouldn't recommend this bank to my worst enimi. One could go from 100 in overdraft to almost 700 because of overdraft fees. That's how they get your money. As I am writing this, the two gentlemen waiting in line behind me are complaining about first convieneve bank. They are saying how terrible it is and how much they wish they never banked with them. I could go on and on about how terrible of a bank it is but im next in line. One word of advise. Research your bank and... More...
    (Credit Cards, Finance, Banks)
  • worst bank ever



    DO NOT BANK HERE, THEY ARE A BUNCH OF PICK POCKETING ASS HOLES AND I HONESTLY DONT KNOW HOW THEY SLEEP AT NIGHT. SONS OF BITCHES! THEY CHARGE YOU ALL SORTS OF UNEXPECTED FEES AND TAKE THE MONEY RIGHT OUT OF YOUR ACCOUNT WITHOUT WARNING. IDRATHER RUIN MY CREDIT THEN TO EVEN HAVE ONE MORE CONVERSATION WITH THESE CROOKS...MOST CROOKED BANK IVE EVER DELT WITH....WANT TO CANCEL YOUR ACCOUNT...THINK AGAIN THEY WONT LET YOU UNLESS YOU PAY A FEE FOR THAT. SORRY EXCUSES FOR HUMAN BEINGS AND THE BIGGEST SCUM OF THE EARTH. DROP DEAD BANK, AND GO STRAIGHT TO HELL WHERE YOU BELONG!!!!!!! More...
    (Miscellaneous)
    khenson08's Picture   khenson08    0 Comments   Comments
  • DONT BANK HERE!!!!!



    PLEASE I BEG OF YOU STAY AWAY FROM THIS BANK SOUNDS GOOD AT FIRST THEN THEY GET YOU AND STABB YOU IN THE CHEST WITH ALL THE OVERDRAFT CHARGES THE WAY THERE BANKING SYSTEM RUNS AINT UPTOPAR. SO EVEN IF YOU CHECK YOUR ACCOUNT AND THINK YOU HAVE MONEY U DONT!!!! COUSTMERSERVISE IS RUDE AND THEY ARE ALSO LIARS AND THE DONT LOOK OUT FOR THE COUSTMER THEY ONLY LOOK OUT FOR #1AND THATS THEMSELVES AND THE BANK . PLEASE DONT MAKE THE SAME MISTAKE I DID THEY WILL SCREW YOU OVER !!! More...
    (Legal Services)
    JESSICAU's Picture   JESSICAU    0 Comments   Comments
  • Unbelievable way to do business!!!



    It has to say something about a company when there are this many compalints about a company regarding similar situations. This bank has no business ethics. They charge overdraft fees for pending transactions. Not only that but apparently they go by what they see in their system and not what my online bank says. The money in my account is mine until the merchant claims it. That means if it takes 3 days for Target to claim their money, then I have not overdrafted unless that money is not there when they go to claim it. I don't have a problem managing my money. A mojority of this country... More...
    (Credit Cards, Finance, Banks)
    2greatkids's Picture   2greatkids    0 Comments   Comments
  • Wouldn't recommend this bank to anyone



    I deposited 500$ on friday, but realized I didn't have enough so went back and deposited a little more, and I asked the lady that deposited my money if it was good to use. Of course she said yes. So I called my finance company and made a payment on my truck. Come to find out, the second time I deposited money, it never went in until the next day so I had an overdraft fee plus the amount I was short before the second deposit. The next day the money posted but my overdraft fee remained there, so I call to take care of it and they say I don't qualify for a overdraft fee removal since... More...
    (Credit Cards, Finance, Banks)
    Joncollins89's Picture   Joncollins89    1 Comments   Comments
  • 1st national bank



    I hate this bank. They sucked me in with great customer service, then once signed up they cant help you. Im a single mom of 5 from a divorce all one dad before anyone says anything stupid. I am hurting financially and my account stays negative. Ive paid more in overdrafts than i could want to borrow, and now that its the holidays i need 500 for christmas and no one can help its crappy i pay what i should and they "pride themselves in helping the community" yet were dicks when i went in. More...
    (Credit Cards, Finance, Banks)
    bowgeneral01's Picture   bowgeneral01    1 Comments   Comments
  • ATM Machine & poor customer servcie



    My daughter just moved to Texas from Missouri and can't change her bank account until some auto debits go through so she was using their ATM machine to get $200 out of her account.(He disability check had just gone in there so we know the money was there)The machine did not give her the money. Receipt says she requested it but no funds were dispersed. Checked her bank account when we got home and they DID take it out of her account at the other bank back home. Called them and they refused to do anything about it. Said their ATM funds balanced...that she would have to file a claim with... More...
    (Credit Cards, Finance, Banks)
    lhall62's Picture   lhall62    0 Comments   Comments
  • FCB overdrafts



    I have three small auto payments which come out of my bank account, one payday the company I work for did not receive my time card from supervisor and I wasn't paid. I let the bank know the problem and paycheck would be coming in less then a week. I spent no money other the the three small amounts of auto drafts, until check got to bank. By that time (5 days) overdraft fees were 200 dollars. Went back into bank and talked with them, was told they could remove one of the 35 dollar fees but I needed to make my employer reimburse me for the rest of fees. Next day the bank called me and... More...
    (Credit Cards, Finance, Banks)
  • Horrible bank know from experience i work here



    This has got to be the worst bank ever i work at fcb for 2 years is been the worst experience of my life the customer service is a joke all the employees ever do is txt on the teller line make personal calls while the a line of customers make the customer look stupid even to the point of calling the customer inappropriate name right to there faces and my boss is a racist pedophile always flirting with the little girl at the store and making them feel extremely uncomfortable and hr never does anything about it not even the BBB they should shut this bank down and that's not even the... More...
    (Credit Cards, Finance, Banks)
  • Denial of access to funds.



    On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service supervisor by the name of Else who told me that the funds where placed are hold by the loss prevention department for reasons she was not allowed to share with me, the account holder. I was also told to call Else back before 4pm on that day (Nov. 23rd 2012) to check for any new information. I called First Convenience Bank at 340pm on that same day, Friday (Nov. 23rd 2012). I was told Else was... More...
    (Credit Cards, Finance, Banks)
    JGC013's Picture   JGC013    1 Comments   Comments
  • Worst Banking Experience I have ever had!



    I will absolutely be closing my account immediately from this "business" I called to find out why my cash deposit I made a day earlier had not gone through and I was currently overdrawn; after being on hold for 50 minutes while corporate was on hold with the branch I deposited the money into, my husband finally had to call the store the branch was located in. Their exact response was that branch "doesnt answer phone calls, they let it go to automated response only" we kindly let them know it was corporate calling and they conveniently answered then. All to tell me cash... More...
    (Credit Cards, Finance, Banks)
    LLantz's Picture   LLantz    0 Comments   Comments
  • A thieving bank!!!!!!!!



    This is the WORST bank I have ever banked at. I will be closing my account today. If their NSF policy is not illegal, it SHOULD be. So, BEWARE. If your available balance (not ACTUAL balance) is negative even one dollar, they will charge you up to six NSF fees per day for five days for every single transaction that comes through. Also, when you call to discuss this with them, you'll get ghetto attitude from their customer service reps. Extremely unprofessional. I absolutely hate this bank!!!!!!!!!! More...
    (Credit Cards, Finance, Banks)
    Luyana's Picture   Luyana    2 Comments   Comments
  • ****** SCAM ***** DONT BANK HERE FOR YOU OWN SAKE !!!!!!!



    PLEASE DO NOT BANK HERE IT IS THE WORST BANK EVER! THEY KNOW THEY ARE RIP OFFS AND THEY ARE NOT AFRAID OF SHOWING IT,. THEY OPENED ME AND ACCT THAT WILL CHARGE YOU 2.00 A DAY IF YOU DO NOT USE YOUR DEBIT CARD 5 TIMES A MONTH. AND WILL SEND YOU STATEMENTS TO ANOTHER ADDRESS SO YOU WILL HAVE A LOAD OF FEES. THEN I CLOSE THAT ACCT AND PAY FOR THE 70.00 THE THEY SAY I OWE FOR NO FAULT ON MY BEHALF. THEN THEY OPEN ME UP ANOTHER ACCT I DEPOSITED MY CHECK IN MY NEW ACCT ON A SAT AND WAS TOLD IT WOULD BE AVAILABLE (LIES) WAS NOT THERE AND DISCOVERED THAT ONCE I TRIED TO USE MY DEBIT CARD. THEN WAS... More...
    (Credit Cards, Finance, Banks)
    trose89's Picture   trose89    1 Comments   Comments
  • Account



    So I had $65 in my account. I made a purchase for $26.00, $23.00, and $8. Tell me why I get an overdraft fee for the $26 and $8 purchase? Not only am I now negative $124, but they are adding 2 more overdraft fees for another $20 putting me at a -$200 balance. This account is used to receive my child support payments of $65 weekly. Well guess what? For the next 6 payments, 1st convenience bank will be getting my child support. Robbing my children of their Christmas amongst MANY other necessities. These people are the biggest thieves in the world. DO NOT do business with them. They will try... More...
    (Miscellaneous)
    SWStrangler's Picture   SWStrangler    0 Comments   Comments
  • All bad in this bank....



    This is a bad bank... manager never are available, if you have any trouble you have to talk with inexperinced tellers. They never know what are you talking about... They goes to the inside room each time that you make a question to ask someone there, but they never comes out to talk with customer face to face. Also, if you have any overdraft by merchant error, you have to go to the store to get a letter.... Heyyy, store manager are not authorize to do this kind of letter... I had to wait for corporate office. I showed receipt proof to the bank,but they do not accepted. I wait like two weeks... More...
    (Credit Cards, Finance, Banks)
    markinopr's Picture   markinopr    2 Comments   Comments
  • Do NOT do business here



    I just recently opened another small business and decided to use 1st Convenience bank since it was located in my local Kroger's Store and they had extended hours. I should have followed my gut instinct to quickly run away when the so called "branch manager" began arguing with me about my business structure. She insisted that business was a Limited Liability Corporation - while I stood there informing her that I had started a Single Member Limited Liability Company, which for tax purposes would be treated as a sole proprietorship. She demanded a DBA - which I didn't have... More...
    (Credit Cards, Finance, Banks)
  • Pitiful Bank



    I go to the bank ritually only 3 times a month taking out the exact amount each time. I never get more than my direct deposit in fact I only take out half of what was deposited. How is it that when my check is deposited the next month my account is already overdrawn and I don't have any money in the bank then when I call in they act as if I am crazy but I know that I haven't taken the money out at all. This has gone on for at least 6 months and they are not cooperating with me to give me back my money I am on a fixed income and do not overspend because of that reason. I know for a... More...
    (Credit Cards, Finance, Banks)
    msveeonly's Picture   msveeonly    0 Comments   Comments
  • The worst liars



    I have opened up an account and I have friends told me about this bank that they ripped their customers off from their customers. They can't take care their customer very will. For an example once you deposit a check they hold that check for 4 to 5 days then they decided to deposit and post it to your account. On the day of 11/23/2010 I have closed my account and I saw the teller wrote the date and enter it in the computer. Then three or four days later they still haven't actually closed my account. So I would like to tell you if you want to find a bank I would not recommened this... More...
    (Credit Cards, Finance, Banks)
    HKeaton's Picture   HKeaton    0 Comments   Comments
  • Fee



    This bank is the biggest rip off I have ever seen. They charge you NSF fees for post pending items even when the money is in the account to cove them when they post. They get this because they hold your pay check deposits for days while the rack up these post pending charges. You think all is OK till you look at your account and realize they have not posted your deposit. I'm not sure if this is even legal but I plan to find out. I do know it is unethical and other banks don't do this. That is why I went to another bank. For you that are reading this watch out!!! THIS BANK IS A... More...
    (Miscellaneous)
    sctt47's Picture   sctt47    6 Comments   Comments
  • DON'T USE! EXTREMELY INCONVENIENT BANK



    IT TOOK THEM MORE THAN A MONTH TO GET MY DEBIT CARD TO ME WHEN I OPENED THE ACCOUNT. ADDITIONALLY, THEY HELD A PAPER CHECK THAT I HAD DEPOSITED FOR 17 DAYS. THE FINAL STRAW WAS ONE DAY AFTER REVIEWING MY ACCOUNTS, I SAW THAT A MERCHANT ACCIDENTALLY CHARGED MY DEBIT CARD TWICE FOR A PURCHASE. I REPORTED IT TO THE BANK, THEY SAID THEY WOULD SEND A CLAIM FORM (NEVER DID). A FEW DAYS LATER MY DEBIT CARD WAS DECLINED. CALLED THE BANK, THEY SAID IT WAS THEIR PROCEDURE WHEN REPORTING CLAIMS. SINCE NO ONE HAD BOTHERED TO MENTION THIS WHILE I WAS REPORTING CLAIM, THEY DECIDED IT WAS THEIR FAULT... More...
    (Credit Cards, Finance, Banks)
    Tabbykat555's Picture   Tabbykat555    0 Comments   Comments
  • Scam Artists



    These crooks charged me the exact same outrageous overdraft fee (209.82) within a 24 hour period and claimed that "it just worked out that way". Plus, if you account is low or negative they will hold your deposits an extra day or two just so they can ding you for overdraft and take YOUR hard earned money. DO NOT DO BUSINESS WITH THESE GUYS. Their customer call center is utterly incompentent and they do not value their customers. More...
    (Credit Cards, Finance, Banks)
    CJSandifer's Picture   CJSandifer    1 Comments   Comments
  • DO NOT USE THIS BANK



    This is the worst bank ever!!! The overdraft fees are utterly ridiculous. Not only do they charge you for overdraft fees on pending transactions but they turn around and charge you overdraft fees when those same transactions clear too!!! I've literally called 12 times to speak to the branch manager and keep getting transferred to the main swtch board. If you actually want to talk to someone, they charge you $3 which they will overdraft on. I can't wait to cancel my account...which they will charge you $25 for if it's been less than 90 days since you opened your... More...
    (Credit Cards, Finance, Banks)
  • How my check was stolen



    My name Lonnie L Harper. I was a First Convenience Bank member until today. I dont have the greatest credit around so I figured a bank who will give me an account great. Started direct deposit an everything was going great until to day 4-16-10. I knew I might have some overdraft fees from previous transactions made earlier in the week. but not 387.00 in overages. That was my whole pay check. But when I went to the ATM on 4-15-10. It said I had money in the account. But what made me overdraft was checking the ATM it told me I had 127.00 left in the account this was prior to this week. So I... More...
    (Credit Cards, Finance, Banks)
    LonnieLH20's Picture   LonnieLH20    2 Comments   Comments
  • Worst Bank!!!!!



    In January 2009 I was buying some medicen at CVS when my card was decling and I knew for a fact that I had money in my account. I called customer service they said I need to go to one of their branches so I did and I was NEGATIVE 1800.00 DOLLARS. I disputed charges that weren't mine but I was denied because I never reported my card stolen. I had explained to them my card was never stolen its been with me. The another person using my card number was doing transaction at the same time I was and I was at Huntsville for that weekend and I used it to pay gas and hotel. While the another... More...
    (Miscellaneous)
    joycefuentes's Picture   joycefuentes    0 Comments   Comments
  • Inconvenience Bank



    In 2003, first convenience Bank, was the answer for me and other customers needing a banking service that understood it's customers especially the active/retired military community. Over the years this banking institutions customer service has eroded and turned sour. Jumping on ever opportunity to charge overdraft fees at $34.95 a pop and caused me to reevaluate where I put my money. I hope that others will follow and show the sour banking institution that you just can't con people including military members to place their money in an institution bent on sticking to you!!! More...
    (Miscellaneous)
    poppa's Picture   poppa    0 Comments   Comments
  • Making money on overdraft charges.



    I am angry at First Convenience Bank because they did not bother to call my son to tell him that he was negative and has overdraft fees worth x amount of dollars from many transactions over a period of about a week. I think they are immoral for making money off my son. He is a good citizen and has never hurt anyone in his life. He works hard and goes to school. I put 700 yesterday to replenish his account and today they are saying that the money I put in yesterday is not in there until tomorrow making him have overdrafts today. I do not think he should have overdrafts today if I... More...
    (Miscellaneous)
    jerrie44's Picture   jerrie44    0 Comments   Comments
  • confusion



    WHEN I BECAME A FIRST CONVENIENCE CUSTOMER, I THOUGHT I HAD FOUND THE GREATEST BANK. MY CREDIT IS NOT THAT GOOD SO ANYONE WILLING TO HELP ME WAS A BLESSING. I DIDN'T KNOW THAT WOULD BE MY DOWNFALL. I STARTED GETTING CONFUSED WHEN MONEY STARTED MISSING FOR LITTLE OR NO REASON. AT FIRST IT WOULD BE LIKE 10.00 OR SOMETTHING SMALLER, BUT ONE TIME IT WAS 350.00. I CALLED AND INQUIRED ABOUT THE FUNDS AND I WAS TOLD THAT A COMPANY I OWED WITHDREW THE AMOUNT. I TOLD THEM THAT WAS NOT POSSIBLE BECAUSE NOONE HAD THE ACCOUNT NUMBER TO WITHDRAW ANYTHING. THIS OCCURRED A COUPLE OF MORE TIMES... More...
    (Miscellaneous)
    thomcat2's Picture   thomcat2    6 Comments   Comments
  • What a crock



    You are either an employee or I want what you are taking. First Inconviencebank utilizes an 800 number out of Killeen , their headquarters.You can never escalate past the call center even if your issue is beyond what they have the authority to handle(which is pretty much everything) They are currently under federal investigation. Take your money out and buy a clue. Try reading the rip off report. More...
    (Miscellaneous)
    justlaughing's Picture   justlaughing    1 Comments   Comments


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